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Member Portal Software for Easier Access

Give members a simpler way to manage their relationship with your organization through a flexible online portal. eSoft Planner supports member-facing services such as online booking, registration, payments, memberships, access management, and real-time scheduling. Built from hands-on experience with activity-based businesses, it helps reduce repetitive administration while making everyday interactions more convenient for members and staff.

Member using an online portal to book activities and manage account details

Our Member Portal Services

Flexible member-facing tools for bookings, registrations, payments, memberships, communications, and facility access.

Memberships & Access

Manage member information, recurring payments, benefits, and access through centralized software that helps organizations organize membership administration and deliver member-facing services.

Online Scheduling

Let customers book available services and facilities online in real time while helping staff coordinate schedules, resources, and reservations from one centralized system.

Registration & Payments

Collect participant information, custom registration data, waivers, payments, and payment schedules through configurable online forms designed for organized enrollment workflows.

Flexible Member Access

Make Member Self-Service Simpler

eSoft Planner gives activity-based organizations a configurable way to connect members with the services they use most. Depending on your setup, members can access online booking, registrations, payments, memberships, facility rentals, and other self-service functions. The modular platform helps reduce repetitive administrative work while supporting more organized customer service and real-time scheduling.

Member reviewing bookings and payments in an online portal
Practical Business Support

Built Around Your Workflow

See how configurable tools can help activity-based organizations organize members, schedules, payments, and daily administration.

"Zero downtime, very reliable. Process and feel is consistent throughout the platform."

Scott D.

"Very happy with the software and support staff."

Mark B.

"As a side job, I helped schedule appointments using eSoft for a sport facility, and I loved how simple and easy it was to use. I liked the way the software notified our customers to inform them of their upcoming appointments. I also liked the way customers could book their own appointments in the system without having to call the establishment. Customers can easily add money to their account using a credit card. It's that simple!"

Julie A.

"The functionality of eSoft is great and it is very user friendly. The customer service is excellent, very helpful and very quick response time."

G2 Review

"I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!!"

Amy S.

"I like that I can get a hold of my eSoft coordinator very easily and I like that our customers can easily access the site and understand it, too."

Katie S.

"This product is simple and easy to use. I specifically liked how the software notifies customers, letting them know about upcoming appointments. I also like how easy it is for customers to book their own appointments through the system without having to call us. Customers are able to easily add money to their account via credit card. This alleviates the process of waiting in line and scheduling/paying for an appointment in the office directly. This product has the ability to handle any membership a company offers, at an affordable price. Through this product, customers can sign up, receive confirmations, make cancellations, and reschedule appointments when needed."

G2 Review

"We are fairly new to Esoft & Bethany has been nothing but a great help in any and all things that I had questions on. Even if it was the same question over and over.:) On top of that she always checks in to see how things are going. Their feedback,help and honestly is second to none."

Dave S.

"It has helped us keep our member base organized and made the work of collecting membership fees so much easier. I always receive excellent and quick customer support."

Janet G.

"From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything… I highly recommend eSoft Planner. They have a great product for the price, and I would urge anyone getting into the sports facility business to use them."

Chris B

"eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup."

Melissa P

"Bethany has been amazing to work with, from set up to 1.5 years in, anytime we have an issue or question the team is always quick to respond and help! Appreciate your help with our business! Thank you!"

Michael D.

"Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional"

David H.

"The Package Creation and membership combination is a great way for our business to increase revenue and overall customer satisfaction to create customized training plans for our customers. Group Lessons features, team features, and overall facility organization are great with the way they are designed."

Ryan P.

"Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register."

Wendi R

"Zero downtime, very reliable. Process and feel is consistent throughout the platform."

Scott D.

"Very happy with the software and support staff."

Mark B.

"As a side job, I helped schedule appointments using eSoft for a sport facility, and I loved how simple and easy it was to use. I liked the way the software notified our customers to inform them of their upcoming appointments. I also liked the way customers could book their own appointments in the system without having to call the establishment. Customers can easily add money to their account using a credit card. It's that simple!"

Julie A.

"The functionality of eSoft is great and it is very user friendly. The customer service is excellent, very helpful and very quick response time."

G2 Review

"I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!!"

Amy S.

"I like that I can get a hold of my eSoft coordinator very easily and I like that our customers can easily access the site and understand it, too."

Katie S.

"This product is simple and easy to use. I specifically liked how the software notifies customers, letting them know about upcoming appointments. I also like how easy it is for customers to book their own appointments through the system without having to call us. Customers are able to easily add money to their account via credit card. This alleviates the process of waiting in line and scheduling/paying for an appointment in the office directly. This product has the ability to handle any membership a company offers, at an affordable price. Through this product, customers can sign up, receive confirmations, make cancellations, and reschedule appointments when needed."

G2 Review

"We are fairly new to Esoft & Bethany has been nothing but a great help in any and all things that I had questions on. Even if it was the same question over and over.:) On top of that she always checks in to see how things are going. Their feedback,help and honestly is second to none."

Dave S.

"It has helped us keep our member base organized and made the work of collecting membership fees so much easier. I always receive excellent and quick customer support."

Janet G.

"From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything… I highly recommend eSoft Planner. They have a great product for the price, and I would urge anyone getting into the sports facility business to use them."

Chris B

"eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup."

Melissa P

"Bethany has been amazing to work with, from set up to 1.5 years in, anytime we have an issue or question the team is always quick to respond and help! Appreciate your help with our business! Thank you!"

Michael D.

"Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional"

David H.

"The Package Creation and membership combination is a great way for our business to increase revenue and overall customer satisfaction to create customized training plans for our customers. Group Lessons features, team features, and overall facility organization are great with the way they are designed."

Ryan P.

"Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register."

Wendi R

"Zero downtime, very reliable. Process and feel is consistent throughout the platform."

Scott D.

"Very happy with the software and support staff."

Mark B.

"As a side job, I helped schedule appointments using eSoft for a sport facility, and I loved how simple and easy it was to use. I liked the way the software notified our customers to inform them of their upcoming appointments. I also liked the way customers could book their own appointments in the system without having to call the establishment. Customers can easily add money to their account using a credit card. It's that simple!"

Julie A.

"The functionality of eSoft is great and it is very user friendly. The customer service is excellent, very helpful and very quick response time."

G2 Review

"I would describe my overall experience with eSoft Planner as a 10/10!! IMPECCABLE!!"

Amy S.

"I like that I can get a hold of my eSoft coordinator very easily and I like that our customers can easily access the site and understand it, too."

Katie S.

"This product is simple and easy to use. I specifically liked how the software notifies customers, letting them know about upcoming appointments. I also like how easy it is for customers to book their own appointments through the system without having to call us. Customers are able to easily add money to their account via credit card. This alleviates the process of waiting in line and scheduling/paying for an appointment in the office directly. This product has the ability to handle any membership a company offers, at an affordable price. Through this product, customers can sign up, receive confirmations, make cancellations, and reschedule appointments when needed."

G2 Review

"We are fairly new to Esoft & Bethany has been nothing but a great help in any and all things that I had questions on. Even if it was the same question over and over.:) On top of that she always checks in to see how things are going. Their feedback,help and honestly is second to none."

Dave S.

"It has helped us keep our member base organized and made the work of collecting membership fees so much easier. I always receive excellent and quick customer support."

Janet G.

"From contact to set-up to implementation and use, there is no better company or people. They have been so helpful with everything… I highly recommend eSoft Planner. They have a great product for the price, and I would urge anyone getting into the sports facility business to use them."

Chris B

"eSoft has been a great experience thus far. The staff have been responsive to our needs and making sure we have the training and understanding we need to make full use of our software capabilities. It has been easy to navigate and understand. We have also gotten comments on the client side expressing they like the setup."

Melissa P

"Bethany has been amazing to work with, from set up to 1.5 years in, anytime we have an issue or question the team is always quick to respond and help! Appreciate your help with our business! Thank you!"

Michael D.

"Positive and generally satisfied. I appreciate what eSoft does; especially the exceptional customer service which is beyond exceptional"

David H.

"The Package Creation and membership combination is a great way for our business to increase revenue and overall customer satisfaction to create customized training plans for our customers. Group Lessons features, team features, and overall facility organization are great with the way they are designed."

Ryan P.

"Prior to eSoft, we registered our members by pen and paper, and membership was tracked through manual data entry. eSoft alleviated that burden, which was up to 20 hours/week (for a volunteer position). Now, all of this is done automatically as the members register."

Wendi R
The eSoft Planner Difference

Why Choose eSoft Planner?

Get member-facing software shaped by real experience managing schedule-based businesses.

Industry Experience

Built by founders with firsthand experience running a sports training facility and solving real scheduling challenges.

Flexible Configuration

Configure tools around your organization’s workflows instead of forcing your operations into a rigid system.

Member Self-Service

Give customers online access to bookings, registrations, payments, memberships, and other available services.

Dedicated Support

Receive unlimited consultative customer service from a dedicated U.S.-based support team of experts.

Meet The eSoft Planner Team

A family-owned Cincinnati company supporting activity-based businesses across the United States.

eSoft Planner began in 2008 as the flagship product of PPC Communications, a family-owned company in Cincinnati, Ohio. It was created after the founders experienced firsthand how difficult it was for scheduled or instructor-based businesses to make spreadsheets and basic online calendars meet their needs. Starting with a sports training facility, the company developed software around practical operational challenges. Since then, eSoft Planner has grown through collaboration with owners of sports academies, sports complexes, swim clubs, music schools, shooting ranges, sewing schools, schools, municipal centers, and athletic organizations across the United States. Its goal is to provide flexible tools and consultative support that help organizations manage members, schedules, payments, and customer service more effectively.

FoundedEstablished in 2008
CoverageServing organizations across the United States
SupportDedicated U.S.-based customer support team

Frequently Asked Questions

What is a member portal?

A member portal is an online, member-facing area where customers can access services and account-related functions offered by an organization. Depending on configuration, eSoft Planner supports capabilities such as online booking, registration, payments, memberships, facility rentals, access management, and customer self-service. The available functions can be configured around the organization’s programs and operating workflow.

What can members do through eSoft Planner’s portal?

Can members book services online?

Can the portal handle memberships and payments?

Can we customize the member portal for our organization?

Does the member portal support registrations and waivers?

Can the portal help reduce administrative work?

Does eSoft Planner require a long-term contract?

Have More Member Portal Questions?

Talk with the eSoft Planner team about your organization’s member-facing workflows.

Create A Better Member Experience

Tell us about your organization, services, and member workflows so the eSoft Planner team can discuss suitable portal capabilities.

Contact Us Today

For immediate assistance, feel free to give us a direct call at +1 513-791-4940. You can also send us a quick email at contact@esoftplanner.com.