If one of your members’ payments fails, you’ll need to make a manual payment to replace the one that was missed. Log in on the staff side, then go to the client’s account (you can find it by searching for their name in the clients list). Then, click “Memberships” in the submenu and click the payment details icon. There, you’ll see their membership payment history. Click the “add payment” button to add a new payment (you’ll need your client’s credit card info), then manually unsuspend the membership if it’s been suspended. (You chose the settings for suspension after a missed payment when you created the membership.) The membership will continue to bill regularly each month even after a missed payment. However, if the payment that failed is the first-ever payment for that membership, you’ll have to just purchase a whole new membership – the software requires a payment to go through before the membership is created.